The T-16 card: the free transport card for under 16

T-mobilitat for children under 16

 

The T-mobilitat system offers an independent card for children and adolescents under 16 who use the discounted T-16 pass, the transportation pass that allows minors living in the municipalities of the Barcelona area to travel within their residential area from 4 years to 6 months after turning 16.

  • Cost: €4.50.
  • Requires both the parent/guardian and the child to register. 
  • Only allows the T-16 pass to be topped up onto the card.
  • When the validity of the T-16 pass expires, the card cannot be topped up.
The T-16 on T-mobilitat

How to request the T-16 card online

Register your details in the system in just a few minutes through this link.

If the registration is not automatic and we need to review the data, you won’t be able to proceed with the following steps until the registration is fully confirmed.

Once we confirm that your registration is correct, log in to access the personal area of this website and go to the section 'Users I Manage'.

In this section, you can add the child. You will need to attach their identification documentation, which we will need to verify, so the registration will not be automatic or immediate. Here is the documentation you will need to attach, depending on the case:

  • ID card (DNI): Both sides of the valid ID card of the minor.
  • NIE (Foreigner Identification Number): Both sides of the valid document of the minor.
  • Passport: The page of the valid document where the photograph and data are displayed.
  • Family book: The page that shows the family book number and the page of the child being registered.
  • Digital birth certificate: for minors born after 2021, when the family record book (libro de familia) was no longer issued (in the registration document type, you must select 'Passport'). The number to be entered is the personal code from the individual record of the registered person.

When we confirm the registration of the child, you will receive an email informing you that the T-16 profile has been assigned correctly. At this point, you can already request the T-16. Go back to the 'Users I Manage' section of the personal area. Access 'Supports' and request a T-mobilitat T-16 card, which will be delivered to the address you provided in 5-10 business days.

It is important that the requested card type is the one related to the T-16, which will only appear if the minor has the T-16 Profile correctly assigned. If you encounter any issues at this stage and the correct profile or card type does not appear, please contact us.

 

If you can't see the video, it may be due to the cookies you’ve rejected; in any case, you can watch it directly on our YouTube channel.

Check the page at this link to find out how to activate your card.

How to request the T-16 card a

The procedure must be carried out by the parent or legal guardian of the minor; the child does not need to be present.

  • Original and valid identification document of the adult carrying out the process.

  • Original and valid identification document of the minor (DNI, NIE, passport, family book or digital birth certificate).

Remember that the cost of the plastic card is a one-time payment of €4.5.

These are the customer service offices where you can go to activate a T-16 card:

Have you lost your T-16 or is it not working?

ONLINE

In the case of losing the T-16 card, it must be blocked so that no one else can use it: you can do this through the 'Accounts I manage' section in the personal area of this website or the FGC website, by logging in with the web account credentials of the mother, father, or legal guardian. In the minor's information, go to the 'Supports' section, and find the specific card. Once blocked, contact us to request a duplicate.

You can also block the lost card and ask for a new one on TMB website.

IN PERSON

You can also manage the blocking of the card and purchase of a duplicate at one of the following personal attention points:

  • The T-mobilitat Centre: Av. de la Granvia de L’Hospitalet, 16-20. Appointments only.

  • Local train (Rodalies) customer service point in Plaça Catalunya. No appointment necessary.

  • Local train (Rodalies) customer service point in Passeig de Gràcia. No appointment necessary.

  • Local train (Rodalies) customer service point in Sants Station. No appointment necessary.

  • Teisa offices: carrer Roger de Llúria, 26, Barcelona. Appointments only (calling 93 215 35 66).

  • ALSA, Estació del Nord: carrer Ali Bei, 80, Barcelona. No appointment necessary.

  • ALSA - Berga: passeig de la Pau, 2. No appointment necessary.

  • Autocars Font: Carrer Tamarit, 105, Ripollet. Appointments only.

  • Autocars Mir: carrer Esteve Bove, 1. No appointment necessary.

  • AMTU: c. Josep Umbert 92-94, Granollers. No appointment necessary.

  • Mataró Bus: c. Francesc Layret, 72, Mataró. Appointments only (by mail to info.matarobus@avanzagrupo.com).

  • Soler i Sauret: Ctra. Laureà Miró, 426, Sant Feliu de Llobregat. Appointments only.

  • TMESA: carrer Iscle Soler, 9, Terrassa. Appointments only.

  • Sarbus: Bus station – Carrer de l’Estació, 67. Appointment only (calling 93 580 67 00).

The cost of the duplicate, whether online or in person, will be € 4.50.

If you have a problem with the T-mobilitat T-16 and your child can’t travel, talk to public transport staff, who will offer you a provisional solution. Later you can go to the following points for a permanent card exchange:

  • The T-mobilitat Centre: Av. de la Granvia de L’Hospitalet, 16-20. Appointments only.

  • Local train (Rodalies) customer service point in Plaça Catalunya. No appointment necessary.

  • Local train (Rodalies) customer service point in Passeig de Gràcia. No appointment necessary.

  • Local train (Rodalies) customer service point in Sants Station. No appointment necessary.

  • ALSA, Estació del Nord: carrer Ali Bei, 80. No appointment necessary.

  • Trambaix: Av. Barcelona s/n, Sant Joan Despí. Appointments only.

  • Trambesòs: Av. Eduard Maristany, s/n, Sant Adrià de Besòs. Appointments only.

  • Teisa offices: carrer Roger de Llúria, 26. Appointments only (calling 93 215 35 66).

  • Autocars Font: Carrer Tamarit, 105, Ripollet. Appointments only.

  • Soler i Sauret: Ctra. Laureà Miró, 426, Sant Feliu de Llobregat. Appointments only.

  • Autocorb: Carretera de l'Amunt, 6-8, Corbera de Llobregat. Appointments only.

  • AMTU: c. Josep Umbert 92-94, Granollers. No appointment necessary.

  • Mataró Bus: c. Francesc Layret, 72, Mataró. Appointments only (by mail to info.matarobus@avanzagrupo.com).

  • TMESA: carrer Iscle Soler, 9, Terrassa. Appointments only.

  • Sarbus: Bus station – Carrer de l’Estació, 67. Appointment only (calling 93 580 67 00).

You can exchange a card for free when it is defective or has stopped working, as long as this is not due to misuse.

Penalties for improper use of the T-16

 

Check this page for the terms and conditions of use for the pass, as well as the penalties resulting from its fraudulent use and the available options to appeal them.

Frequently asked questions about T-16

If there is a problem and the card does not arrive within 10 working days, contact us via our customer service channels.

Most procedures always have to be carried out by the adult linked to the child’s account or another authorised person. But the child can ask basic questions about the ticket and the support on machines in the network or on their personal area of the T-mobilitat website or contact our customers service channels to block the card if they lose it, or ask for a exchange, if the card doesn’t work.

The T-16 can be used with the T-mobilitat card, not on a mobile phone.

No. No other ticket can be loaded on to the support with the T-16. It will be identified with the child’s name and the term "T-16". 

The T-16 ticket can only be loaded on to the child’s T-16 support.

In person: it can be done by submitting this form with the original and current ID of the minor, the current guardian and the new guardian at a customer service office. 

Online: it can be done by registering a request here, where this form should be attached and electronically signed both by the current and new guardian. It must also attach the original and current ID of the minor, the current guardian and the new one guardian.

There can be two possible situations. On one hand, the support may go wrong after validation, during the journey. In this case, go to one of the in-person customer service points included in the T-mobilitat project and ask for a replacement.
  
On the other hand, the card may go wrong before validation, not allowing the child on to the transport. In this case, the procedure is as indicated in the answer to the previous question.

The T-16 title will automatically expire and support will be turned off 6 months after you turn 16. Afterwards, they will have to request an ordinary T-mobilitat card, if they do not have one, and top it up with another appropriate pass (T-jove, T-casual...). You can do this via the personal area of this website.

Yes, they can have both supports. But the one with the T-16 can only be loaded with the T-16 ticket. All other integrated tickets can be loaded on to the other support. 

Go to the top of the page